Please enter any details of your request/summary of issues and what action you require from us.
Request type
Request priority
Select the category according to your issue/request. Please include in the Description field what action has been taken for this action type.
Please specify the requester's detail
Input the original IB ticket ID from IB Call, Email or Widget. Include related ticket IDs as internal notes when relevant. Enter '0' if it is not related to your request.
If multiple Booking IDs impacted, please separate by a comma (,).
If your property country is not in the list, please select "[your region] other". DO NOT select the Other-Aged Booking
Please enter your property ID, you can find this in the top right hand of the screen.
Please enter the name of your property.
Please include country code
If multiple bookings impacted, select the first check-in date.
Select Response Required if you'd like to receive a response from Escalation team.
Thank you for your inquiries. We will do our best to accommodate your request as soon as possible, however please keep in mind that there is no SLA set on this request type.